Vision, Mission & Values
Vision
To be a leading hospitality group in Hong Kong.
Mission
To delight and satisfy our key stakeholders:
OWNER
To collaborate with win-win mind-set, help and support team members to accomplish company's mission and goals.
CUSTOMERS
We improve and elevate every detail of the guest experience.
EMPLOYEES
Nina is people-oriented. We inspire, trust, enable and respect our employees.
COMMUNITY
Our hotels are a connection point between people and culture; enriching our neighbourhoods that we are proud to call home.
Our Values
Our Values are the beliefs that are at the very heart of business. They embody who we wish to be, and how we wish to engage with the world. They inform our decision making and behaviours, and frame the relationships we want to build with our customers, partners and our local communities.
Service Culture
Our service is informed by Nina’s Way, our service philosophy, “Nina Steps” and “10 Service Principles”, a set of guidelines that embodies the essence of our service, we are committed to the highest levels of service design, brought to life with personality and the human touch. Each guest will be greeted with eye contact, a cheerful smile and by name, from the moment they step into our hotel to the minute they depart. Our undivided attention is guaranteed to provide intuitive service that anticipates guests’ needs before concluding on a high note by welcoming feedback and bidding a warm farewell.